Our ISO Certifications
Five international standards covering quality management, translation services, AI post-editing, information security and medical device documentation.
Each certificate below can be downloaded and verified. Certification means an independent body has audited how we work - not that we have described it well.
What certification actually means
An ISO standard is a published set of requirements. Certification means an accredited independent body has audited us against those requirements, examined our records, and confirmed we do what our procedures say we do - then returns periodically to check we still do.
The distinction worth knowing: a company can claim to work in line with a standard without ever being audited. Certification is the audited version, and it comes with a certificate number you can verify with the issuing body.
ISO 9001:2015
Quality ManagementISO 9001:2015 - Quality Management Systems - Requirements
The general standard for running a business consistently: documented procedures, records of what was done, and a defined process for correcting things when they go wrong.
What the standard requires
- ›Documented procedures for every stage of a project
- ›Records kept of what was done, by whom and when
- ›A defined process for handling complaints and correcting errors
- ›Regular internal audits and management review
- ›Continuous improvement based on measured outcomes
Why it matters for your project
It is the baseline assurance that we work to a written process rather than from memory, and that the same project handled by different people follows the same steps.
ISO 17100:2015
Translation ServicesISO 17100:2015 - Translation Services - Requirements for Translation Services
The standard written specifically for translation companies. It sets minimum qualifications for translators and requires that a second qualified linguist revises every translation.
What the standard requires
- ›Minimum qualification and experience requirements for translators
- ›Mandatory revision of every translation by a second qualified linguist
- ›Defined project management and client communication procedures
- ›Traceability from source file to delivered translation
- ›Confidentiality and data handling requirements
Why it matters for your project
This is the one that matters most for translation buyers. It is why our workflow separates translation, editing and proofreading into distinct stages carried out by different people - the standard requires it, rather than us simply choosing to.
ISO 18587:2017
Machine Translation Post-EditingISO 18587:2017 - Translation Services - Post-editing of Machine Translation Output - Requirements
The standard governing how AI-produced translation is corrected by qualified humans. It defines two levels of post-editing and sets the competence requirements for the people doing it.
What the standard requires
- ›Competence requirements for post-editors, distinct from translators
- ›Defined light post-editing and full post-editing service levels
- ›Requirements for the machine translation output that enters the process
- ›Client agreement on which post-editing level applies to a project
- ›Documented engine selection and quality objectives
Why it matters for your project
AI is now part of most translation workflows, ours included. This standard is what separates a documented, audited post-editing process from a company that simply runs text through a machine and hopes. Our four service tiers map directly onto its light and full post-editing definitions.
ISO 27001:2022
Information SecurityISO/IEC 27001 - Information Security, Cybersecurity and Privacy Protection - Information Security Management Systems
The international standard for protecting information. It covers who can access client files, how they are stored and transmitted, and what happens if something goes wrong.
What the standard requires
- ›Access control - who can see which client files, and on what basis
- ›Secure file transfer and storage
- ›Supplier and sub-processor controls, including AI tool providers
- ›Incident response procedures
- ›Risk assessment reviewed on a defined cycle
Why it matters for your project
Pharmaceutical, legal and government clients ask for this before they will send us anything. It is also what underpins our commitment that client material is never processed through free public AI tools.
ISO 13485:2016
Medical Devices Quality ManagementISO 13485:2016 - Medical Devices - Quality Management Systems - Requirements for Regulatory Purposes
A quality management standard written for organisations in the medical device supply chain, including those providing services to device manufacturers.
What the standard requires
- ›Risk management applied across the whole process, not just the end product
- ›Stricter record retention than general quality management requires
- ›Traceability of every step in a project
- ›Controls on any change to a validated process
- ›Documented competence requirements for staff on regulated work
Why it matters for your project
Medical device manufacturers must be able to show that everyone in their supply chain works to a controlled process - including their translation provider. This certification is what allows us to take on device documentation, instructions for use and regulatory submissions for that sector.
How these show up in the actual work
Certification is only useful if it changes what happens on your project. Three places where it does:
Every translation is revised by a second linguist
ISO 17100 requires it. It is why our workflow separates translation, editing and proofreading rather than treating review as optional.
See our four service tiersAI post-editing follows a defined level, agreed with you
ISO 18587 defines light and full post-editing as distinct services with different competence requirements. Our tiers map onto those definitions rather than inventing our own scale.
Your files are handled under documented controls
ISO 27001 governs who can access client material, how it is transferred and stored, and which third-party tools it may pass through. It is the basis of our commitment never to route client content through free public AI services.
Security and confidentialityVerifying our certificates
Each certificate above shows the issuing body and certificate number, and can be verified directly with that body. If your procurement process needs anything further - a scope statement, a signed copy, or confirmation of the current audit cycle - contact us and we will supply it.
Request certification documentsWorking to a certified standard?
If your own quality system requires a certified translation supplier, tell us which standard applies and we will confirm how our scope aligns with it.